FAQ - Credit insurance - Coronavirus (COVID‑19)

Yes, your life insurance will cover a death caused by COVID-19.

Your disability insurance covers you if you contract COVID-19, just like any other illness, subject to the terms of your contract.

You’ll be entitled to receive benefits if you remain disabled at the end of your coverage’s waiting period.

No, your disability insurance does not cover you for any kind of quarantine, preventive or otherwise. Your disability insurance only covers accidents and illnesses, subject to the terms of your contract.

Please check for updates on the Government of Canada website External link. Opens in a new window.. To support Canadians under quarantine, the government has relaxed some of the rules of the Employment Insurance and Work-Sharing programs.

Your job loss insurance covers you if you lose your job due to COVID-19, subject to the terms of your contract.

You'll be entitled to receive benefits if you're still unemployed at the end of your contract's waiting period. Note that we do not pay benefits retroactively to cover the waiting period.

No, your job loss insurance does not cover you for any kind of quarantine, preventive or otherwise.

Please check for updates on the Government of Canada website External link. Opens in a new window.. To support Canadians under quarantine, the government has relaxed some of the rules of the Employment Insurance and Work-Sharing programs.

If you have a Desjardins credit card, your balance might be protected by job loss insurance.

To find out if you have this coverage, go to AccèsD External link. Opens in a new window. or use the Desjardins mobile app (access your documents in the Life and health insurance section under Credit Balance Insurance). You can also call us at 1-866-838-7572 This link will launch your default phone software..

You're eligible if:

• You lost your full-time job (minimum 20 hours per week) at least 30 days ago
• You held that job for at least 4 months
• You were making federal Employment Insurance (EI) contributions and you qualify for EI benefits

You're not eligible if:

• You had a seasonal, contract or temporary job
• You left your job voluntarily
• You're 65 or older

You can find out how to submit a claim and get the documents you need:

• Online using our claim form request tool External link. Opens in a new window.
• By phone at 1-877-338-8928 This link will launch your default phone software.
• By making an appointment with an advisor by calling 1-877-477-3033 This link will launch your default phone software.

Yes. It's in your best interest to make a claim. If we approve your claim, we'll help you pay your credit card balance.

While you're unemployed, you'll receive monthly payments equal to the greater of:

• 10% of the balance of regular transactions on the date of the statement issued just before you lost your job
• The minimum payment on the statement issued just before you lost your job

Your critical illness insurance covers only the conditions listed in your contract. Because COVID-19 is not one of these conditions, it is not covered.

However, if you become ill with one of the conditions in your contract as a result of a complication of COVID-19, that condition will be covered, subject to the terms of your contract.

If you've reached an agreement with your caisse to defer payments External link. Opens in a new window. on an insured loan, there will automatically be a premium payment deferral for your loan insurance or Versatile Line of Credit loan insurance. This deferral will apply to all loans for a maximum of 6 months, except for government guaranteed student loan payments, which can be deferred indefinitely. You'll maintain your insurance coverage throughout this period, and no action is required on your part.

• Psychological assistance: confidential support from a psychologist to help you through difficult times
• Legal assistance: information about your rights and options to help you resolve legal problems
• Convalescence assistance – case management: telephone assistance from a team of healthcare specialists and assistance coordinators while you recover

To access any of these assistance services, call 1-877-477-3033 This link will launch your default phone software. any time day or night.

To find out how to submit a claim and get the documents you need, you can:

• go to www.claim.desjardinslifeinsurance.com External link. Opens in a new window.
• call us at 1-877-338-8928 This link will launch your default phone software.
• call 1-877-477-3033 This link will launch your default phone software. to make an appointment with an advisor