Register for online services

​Last updated: November 22, 2018

Once you’ve registered for our online services, you’ll be able to submit your healthcare claims and manage other aspects of your group insurance plan directly on the plan member site and through our Omni mobile app.

Before you begin

  • You’ll need your contract/group/policy and certificate numbers. You can find these on your payment card, or you can ask the person responsible for your group insurance plan.
  • If you have more than one group or certificate number, you’ll have to register for each one separately.
  • Access to features may vary, based on your plan.

On the website

See our list of compatible browsers.

  1. Enter desjardinslifeinsurance.com/planmember in your browser’s address bar.

    Tip

    Bookmark this address for next time!

  2. From the Log on menu, go to the Individuals section and choose Group insurance.

     

  3. Click Register now External link. Opens in a new window..

     

  4. Enter your group/policy/contract number and your certificate number.

     

    Tip

    You can find your group/policy/contract and certificate numbers on your payment card, which should have been mailed to you or given to you at work along with your insurance certificate.

     

    If you can’t find your payment card, the person responsible for your group insurance plan will be able to provide you with these numbers.

  5. Enter your personal information as you’d like it to appear on our online services. If any of this information changes after you register, you’ll have to contact us to update it.

     

    Make a correction

    This information is used to personalize your online experience, but it does not override the account information we have on file. If you need to make a correction to your account information, please contact us.

  6. Choose the option you prefer for your user ID:

Omni app