Even though virtual healthcare is included in your Desjardins group insurance plan, you still have to register for the service to be able to access it. You'll need a valid personal email address* to register. It's easy to do and only takes a few minutes. Here's how:
Steps
- Go to
https://virtualcare.telushealth.com/welcome/desjardins External link. Opens in a new window..
- Enter your personal email address.
- Choose your province of residence.
- Enter your group/policy/contract number and certificate number. You can find this information on your insurance certificate, your payment card, the homepage of the plan members' secure site or on your Omni mobile app.
- Follow the on-screen instructions. When you receive the activation email, be sure to click on the activation link.
- Complete your registration by choosing a password.
- Download the
TELUS Health Virtual Care application on your smartphone or tablet and access your account using the email and password you just entered to register.
- Once you are in the application, go to the
Profile tab to enter your personal information and invite your spouse and dependents to create their own accounts.
- Connect with clinicians whenever you need to by clicking
Start a consult on the home screen.
Notes
- To protect the confidentiality of your personal and medical information, we ask that you use a personal email address rather than a work address.