Note: The information in brackets describes the audio and visual content of the video that is not dialogue or narration.
[Music]
[The Desjardins honeycomb logo appears]
[Text on screen: Desjardins]
Narration: You want to access your Desjardins Insurance group retirement savings online account
[Text on screen: Retrieve your user ID]
Narration: but you forgot your user ID or password? You can retrieve them in just a few steps.
[We see the Desjardins Group Retirement Savings "Log on" page, displayed on a computer]
Narration: If you have forgotten your user ID
[The cursor goes to the "Forgot your user ID?" link]
Narration: click on the "Forgot your user ID?" hyperlink.
[Clicking sound]
Narration: Authenticate yourself
[The cursor goes to the "Date of birth" field]
Narration: by entering your date of birth,
[Text on screen: 1974-11-15]
[The cursor goes to the "Group number" field]
Narration: your group number, which starts with the letter G,
[Text on screen: G001234]
[The cursor goes to the "Participant number" field]
Narration: your participant or employee number
[Text on screen: 0012345]
Narration: and your mother's first name.
[The cursor goes to the "What is your mother's first name?" field]
[Text on screen: Helen]
[The cursor goes to the "Next" button]
[Clicking sound]
[A new web page appears, revealing the user ID]
[Text on screen: Your user ID: NicolasSmith]
Narration: This information will allow you to retrieve your user ID. Remember to write it down for your next visit and keep it in a safe place.
[Text on screen: Merge your user accounts]
Narration: If you already have access to online accounts with Desjardins Insurance and want to merge your access for single sign-on,
[The "Log on" page appears]
Narration: click on the "Merge your user accounts" hyperlink.
[The cursor goes to the "Merge your user accounts" link]
Narration: The next screen will ask you to enter
[The cursor moves to the "User ID" field]
Narration: your user ID
[Text on screen: NicolasSmith]
[The cursor goes to the "Password" field]
Narration: and password for the first account
[Text on screen: MontrealHome123]
Narration: and your user ID and password for your second account.
[The cursor goes to the "User ID" field of the second account]
[Text on screen: NicolasSmith2]
[The cursor goes to the "Password" field of the second account]
[Text on screen: TorontoWork123]
Narration: Then select the identifier account.
[The cursor goes to the "First user account" button]
Narration: This is the account logon information you want to use to sign onto your accounts.
[The cursor goes to the "Merge" button]
[Clicking sound]
[The "Log on" page reappears]
Narration: Log on with your user ID
[Text on screen: NicolasSmith]
Narration: and password
[Text on screen: MontrealHome123]
[Text on screen: Retrieve your password]
Narration: If you want to retrieve your password
[The "Log on" page reappears]
[The cursor goes to the "Forgot your password?" link]
Narration: click on the Forgot your password? hyperlink.
[Clicking sound]
[The "Forgot your password?" page appears]
Narration: The next screen will ask you to enter your user ID
[The cursor goes to the "User ID" field]
[Text on screen: NicolasSmith]
Narration: and your security question,
[The cursor goes to the "Mother's first name" field]
Narration: which is your mother's first name.
[Text on screen: Helen]
[The cursor goes to the "Send" button]
[Clicking sound]
Narration: The next screen will provide you with your password reminder.
[Text on screen: Your password reminder: Canadian]
[The cursor circles the password reminder]
Narration: If your password reminder doesn't help you remember your password, you can change your password by
[The cursor goes to the "Change your forgotten password" link]
Narration: clicking on the "Change your forgotten password" hyperlink.
[Clicking sound]
[Redirection to the "Change your forgotten password" page]
Narration: We will then ask you to enter:
[The cursor goes to the "Date of birth" field]
Narration: your date of birth,
[Text on screen: 1974-11-15]
[The cursor goes to the "Group number" field]
Narration: your group number, which starts with the letter G,
[Text on screen: G001234]
[The cursor goes to the "Participant number" field]
Narration: and your participant or employee number. You'll find this information on your statement.
[The cursor goes to the "New password" field]
Narration: Once you've completed that information, you will be able to create a new password
[The cursor goes to the "Password reminder" field]
Narration: and password reminder.
[Text on screen: Fall]
[A "Confidential" label appears to the left of the password reminder.]
Narration: Your password must be
[The cursor moves to the question mark to the right of the "New password" field]
Narration: a minimum of 8 characters and no more than 50 characters
[An explanatory bubble appears]
[Text in the bubble: Minimum of 8 characters]
Narration: and include 3 of the following:
[Text on screen: Upper case letters]
Narration: uppercase letters
[Text on screen: Lower case letters]
Narration: lowercase letters
[Text on screen: Numbers or symbols]
Narration: numbers or symbols.
[The cursor moves to the question mark to the right of the "Password reminder" field]
Narration: Click on the question marks in the circles for more information.
[An explanatory bubble appears]
[Text in the bubble: Your password reminder is a word to help you remember your password. Must not include your selected password]
Narration: If you would like to see your password as you are typing it, click on the "Show" button.
[The cursor goes to the "Show" button]
[Clicking sound]
Narration: Finally, click the "Confirm" button.
[The cursor goes to the "Confirm" button]
Narration: Remember to write down your user ID and password for your next visit and keep it in a safe place.
[A note appears on the screen: Write down your user ID and password and keep them in a safe place.]
Narration: If your account remains inactive during a period of 24 months, your password will be deactivated.
[Text on screen: Come back and see us!]
Narration: If at any time you need assistance to log in or have questions about your online account, don't hesitate to call us.
[Text on screen: 1 800 968-3587 Monday to Friday, 8 am to 8 pm, ET]
[Desjardins jingle]
[Desjardins logo]
END OF TRANSCRIPT